Student IT Support
User names and Passwords
You are also allocated an initial password. You should change this the first time you log onto a central IT service.
After the start of the academic year new students will have their user names created automatically . Details will be available from your tutor
If you are returning on the second year of a two year course, continue to use your existing user name and password.
You should treat your password as you would treat the PIN number for your bank card – keep it secret and don’t share it with your friends!
Check out the Passwords section to find out how to make a strong password
Q.Anyone can know my password, I don’t have anything important on the computer!
A. You have your reputation to think about, at least! If someone else gains access to your account, they may cause you a great deal of trouble – perhaps deleting your files, using it to hack other systems, download pornography, or forging e-mail purporting to come from you. Having to explain to a colleague, a friend or your tutor where that material actually came from may be difficult, not to say embarrassing.
It’s also important to think of the other people who use the system. Even if you don’t keep sensitive information in your account, others do. Allowing unauthorized access via your account may compromise the security of their information.
Q. I’ve forgotten my password.
A. Your password for emails and log on to college computer are the same. Passwords are held on the system in an encrypted form, so it isn’t possible to tell you what your password is if you forget it We can reset it for you. We will need proof of ID, normally your library Card
At the Main Site
Visit the Network Office, on the first floor, in the library.
At the Allen Building
Visit Sue Taylor at the Allen Reception.
Call us on 015398 14783, we will ask for your library card number and/or other information to identity you or email us, firstname.lastname@example.org with a number we can call you on. We will then call you and help you through getting back onto the college system.
Access your Emails
As a student of Kendal College, you will be automatically created an Kendal College email account.
The format of your email is: your surname, followed by the initial of your first name the the year you started college.
For Joe Smith who started in September 2012, his email address will look like the following:
How to Access my emails
Outlook Web Access (OWA) is a web based version of Microsoft Outlook. OWA is usable on most web browsers but has a number of advanced features which are only available via Internet Explorer 7 and above.The document below will guide you through accessing OWA via Internet Explorer.
Software and Hardware Offers
The Ultimate Steal – Office 365
What is The Ultimate Steal?
The Ultimate Steal offers a full copy of Microsoft Office 365 to students and staff for a fraction of the cost.
- A time-limited offer available to university students with a kendal.ac.uk email address
- For Office Professional Academic 2010 as a digital download, with the option to buy a backup on DVD
How to Order
Click on the link above for full details on how to purchase the software.
Dreamspark from Microsoft
Dreamspark is a Microsoft scheme which enables staff and students to download copies of software developer and design tools free of charge.
How to Order
All students on IT courses will receive an email to their college account detailing how to activate their subscription. If you do not receive an email and wish to be registered under this scheme click here, then click on Create an account, then Register.
What is Software4Students?
Software4Students, the biggest student software store in the UK and Ireland, provides thousands of students and families with discount software every month.
How to order
Visit the softeware4students website to sign up.
Apple Store for Education.
Receive special discounts for students, teachers, universities and higher education institutions.
How to Order?
Visit the Higher Education section of the Apple Store website. Select the North West region, then select Kendal College.
Help and Support
- Visit the IT Helpdesk on the first floor of the college Library.
- Log a job on the form below
- Email email@example.com with details of your query.
- Phone 01539 814750
- Mobile 0787 635 7246
- Contact an individual team member, details below